At INDIDIVAS, we strive to provide you with a seamless shopping experience. However, we understand that sometimes you may need to return or exchange a product. Our flexible return and refund policies are designed to ensure your satisfaction.

Returns Policy 

Time Limit for Returns 

Customers will have 4 day window from the date of delivery to request a return, if they are not satisfied with the purchased product. Please reach out to us within this period.

Free Returns and Replacements

Free returns and replacements are applicable in the following scenarios: 

  • If the product delivered is defective due to manufacturing issues.
  • If the product delivered is damaged during transit.
  • If the wrong product is shipped.

Accepted Returns 

We accept returns for the following items under specific conditions: 

Readymades (Kurtis, Readymade Salwars, Men’s Shirts, Women’s Shirts and similar items)

  • Items can be exchanged for other sizes if available.
  • Items should contain the tags and packaging as received. Tags should not be removed.
  • Items should be in the same condition as received. 
  • Return shipping charges will be borne by the seller or the customer based on the case merits and analysis, on a case-to-case basis.

Returns Not Accepted 

The following items are not eligible for returns: 

  • Unstitched Materials 
  • Lingerie Items

Coasters, Phone Cases, Mugs 

These accessories can be returned within 4 days, provided they are in an unused condition with the original packaging intact. If the items are defective or damaged, customers can request a replacement or refund.

Leggings 

Unworn leggings with original tags and packaging can be returned within 4 days of delivery. However, worn or used leggings are non-returnable to safeguard hygiene issues.

Kitchenware

Unused kitchenware items with their original packaging can be returned within 4 days from the date of delivery. If the products are damaged or defective, customers can initiate a return for a replacement or refund.

Home Furnishing, Home Decor, Home Accessories

Unopened and/or unused items in this category can be returned within 4 days from the date of delivery. In case of damages or defects, customers can request a replacement or refund.

Keychains, Hanging Wall Art

Unused and undamaged keychains and hanging wall art with their original packaging can be returned within 4 days from the date of delivery. Damaged or defective items are eligible for a replacement or refund.

Return Procedure

To initiate a return or exchange, please follow these steps:

  • Contact our customer support team through email (care@indidivas.com) or our online contact form, providing your order details and the reason for your return. 
  • Our team will guide you through the process and issue a return authorization number if your return is approved.
  • Carefully repack the item in its original packaging, including all accessories and documents.
  • Our person will collect the packaging at your doorstep.

Refund Policy

We provide refunds from the date of receiving the product within 5 to 7 working days provided the returned products/purchases fulfill following conditions:

  • Unused  
  • In the same condition as received.
  • With original packaging, tags, labels, accessories, and documentation intact.

Please note that we shall provide either a refund or exchange based on buyer’s preference.

Inspection and Refund

After receiving the returned item, our team will inspect it to confirm that it meets the return eligibility requirements. If approved, we’ll process the refund or exchange promptly.

Refund Options

 Original Payment Method 

The refund will be credited back to your original source of payment, which may take a few business days depending on your Bank/service provider.

We aim to handle returns and refunds efficiently, making the process seamless and hassle-free for our valued customers. If you have any further questions or need assistance, please do not hesitate to contact our friendly customer support team at care@indidivas.com or you can message on WhatsApp (+919063205811)

Last updated on: 01-Mar-2024