Privacy Policy

Who we are

Indidivas Retail Private Limited (also referred to as “we” or “ID” or “Company” or “IRPL” in this Privacy Policy) is a company situated in India. The Company functions in the domain of E-Commerce. The renders certain services  through its website which is www.indidivas.com (hereinafter known as Platform) . This Privacy Policy (“Policy”) applies to your use of the Platform and all the services that is provided in the name of IRPL (together the “Service” or “Services”). This Privacy Statement clearly explains our policies and practices regarding information collection and use pertaining to our website.. Please read it carefully before using the Platform/Services or submitting any information to us. If you do not agree to any part of this Policy, then you should stop accessing the Services.

What Information Do We Collect

• Usage/Log Information

We collect usage information when you use our Platform/Services. This includes information such as your computer’s Internet Protocol (IP) address, operating system and browser type, the address of a referring website or a website to which you exit, the date and time you access or use the Platform/Services, items you click on, pages you view and the amount of time you spend on particular pages for the purposes of enhancing our services. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

• Cookies and Online Advertising

We also collect certain information (automatically) through the use of “Cookies” and similar tracking technologies such as web beacons, gifs etc. Cookies are small data files that are stored on a user’s computer or device to enable the website to recognize previous visitors and retain information such as user preferences and history. If you wish to block, erase, or be warned of cookies, please refer to your browser instructions or “help screen” to learn about these functions. However, if your browser is set to not accept cookies or if you reject a cookie, you will not be able to sign in to your user account or use certain parts of the Platform.

We may also use third parties to display and target ads, provide certain functionality (such as maps), or to place their own cookies and other tracking technologies to collect, track and analyze usage and statistical information from users. We are not responsible for the information collection practices of any third parties.

• Personal Information

We collect and use Personal Information to facilitate your use of the Services, to process your requests or transactions, to provide you with information, products and services you request, to administer and assist us with the operation of our business, and for the purpose for which the information was provided. We may use the information we collect to send you news relevant to your interest or in accordance with your preferences. We may also send you advertisements from third parties. We do not disclose, rent, sell or otherwise make available your Personal Information to third parties for direct marketing purposes. We may also send you marketing emails & Chat Broadcast (Text Message) / WhatsApp messages to inform you about new features, offers, etc.

• Publicly Posted Information

Personal Information that you post to public areas of the Services or via your Profile may become publicly available and is no longer considered Personal Information. For example, information you post in your Profile or any other interactive areas may be made publicly available and can potentially be viewed by anyone. You posting to such public areas of the Services constitutes consent to share such information publicly, and you should assume that such information will be widely disseminated, including via search engines and other tools to locate information online (e.g., internet archive).

How We Use The Collected Information

• Non-Personal Information

We use information other than Personal Information, including aggregated or anonymized information, for ad targeting, to analyze trends, administer our Services, improve customer service, diagnose problems with our servers, track user movement, and gather demographic information for aggregate use. Third party ad platforms may use this information for a similar purpose, but you should follow up with third parties and confirm their information collection and usage practices directly. We may freely publish, disclose and use information other than Personal Information, including aggregated or anonymized Personal Information, to or with third parties.

• Personal Information

We use Personal Information to facilitate your use of the Services, to process your requests or transactions, to provide you with information, products and services you request, to administer and assist us with the operation of our business, and for the purpose for which the information was provided. We may use the information we collect to send you news relevant to you or in accordance with your preferences. We may also send you advertisements from third parties. We do not disclose, rent, sell or otherwise make available your Personal Information to third parties for direct marketing purposes.

• Third-Party Payment Aggregators

In the event that we engage with third party  payment aggregators in connection with our Services, we may share Personal Information with such service providers who need access to such information to carry out their work for us. For example, we may use credit card processing or verification companies to verify credit card information or to verify your identity. Other than such service providers, we do not share Personal Information with third parties unless (1) you have indicated to us that you wish to receive information from such parties; (2) you otherwise give us your consent to do so; or (3) in response to a request for information or a subpoena.

• Text Messaging

We do not ordinarily send text messages for marketing purposes, but to the extent you provide us with your mobile telephone number, you consent to the transmission of text messages to such number. You may, however, contact us and opt out of receiving such texts.

Disclosure Of Information For Enforcement Purposes

We may disclose Personal Information when we are required to do so by or under any law for the time being in force; to enforce or apply this Policy or our other policies or agreements; to initiate, render, bill, and collect for amounts owed to us; to protect our or our users’ rights, property or safety; to protect our users from fraudulent, abusive, or unlawful use of the Services; or if we believe that an emergency involving the danger of death or serious physical injury to any person requires or justifies disclosure of Personal Information.

Security Measures

ID or IRPL endeavors to secure your Personal Information from unauthorized access, use or disclosure by putting into place reasonable physical, electronic and managerial procedures to safeguard the information we collect. However, no security measures are perfect or impenetrable. To protect the confidentiality of your Personal Information, you must keep your password confidential and not disclose it to any other person. You are responsible for all use of the Platform/Services by any person using your password. Please intimate us immediately though email if you believe your password has been misused or leaked.  You should also note that email is not secure, and you should not send any confidential or sensitive information to us via an unsecured email.

External Links

While accessing our website, you will come across external links to other websites. Although we only look to include quality, safe and relevant external links, you are required to exercise caution before clicking any external web links provided on our website. We disclaim all liability against any loss suffered by you from accessing those external links. Your use of such external links would be governed by the terms of use and the privacy policy of such external websites.

Similarly, if you accessed the Services through another website, we are not responsible for the privacy practices of that website, and you should review the privacy policy of the originating website before providing any information to that website. This Policy applies solely to information collected by us.

Data Transfers

Information about our customers, including Personal Information, may be disclosed as part of any merger, acquisition, debt financing, sale of company assets, as well as in the event of an insolvency, bankruptcy or receivership in which Personal Information could be transferred to third parties as one of IRPL’s business assets. In such an event, we will attempt to notify you before your Personal Information is transferred, but you may not have the right to opt out of any such transfer.

All references to “you” or “your”, as applicable, mean the person that accesses, uses or participates in the Platform in any manner (i.e., the user, including without limitation users who are browsers, suppliers, Resellers, Merchants or Contributors of the content (collectively “Users”)). If you use the Platform or open an Account (as defined below) on behalf of a business, you represent and warrant that you have the authority to bind that action.

Business and your acceptance of the Terms of Use will be deemed an acceptance by that business and “you” and “your” shall refer to that business.

Below are our detailed terms and conditions that you must read and accept before accessing or using our platform.

Grievance Redressal

If you have any questions or comments about this Policy or the practices relating to our Platform/Services, or you wish to verify, correct, or delete any Personal Information we have collected, please contact us via email at info@indidivas.com.

Legal Grounds

By accessing our website, you hereby consent to this Privacy Policy. You agree that our Privacy Policy and the manner in which we secure your personal information constitutes “Reasonable Security Practices and Procedures” and are compliant with the Digital Personal Data Protection Act, 2023.

The Site is not intended for individuals under the age of 18 years.

We reserve the right to make changes and modify the terms of this Privacy Policy. We will provide a prior notification through our website for any changes to this policy along with the effective date. We suggest you refer to this policy again for updates regarding the same.

Contact Details