FAQ
FAQ Help Center
Here are some common questions that customers often ask us. If you have any other queries, please feel free to reach out to our customer support team for assistance.
popular questions
Got questions? Check out our popular FAQs for quick answers to common inquiries.
To place an order, simply browse our products, select the items you want, choose your size and color, and click the “Add to Cart” button. When you’re ready to check out, click on the shopping cart icon and follow the prompts to complete your purchase.
We accept various payment methods, including credit/debit cards (Visa, MasterCard, and Rupay), Payu, and other secure online payment options.
We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 4 days from the date of receiving the order. Please see our Returns and Exchanges page for detailed instructions.
Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status on our website or the respective courier’s website.
We offer several shipping options, including standard and expedited shipping. Shipping costs vary based on your location and the selected shipping method. You can find detailed shipping information during the checkout process.
Yes, we offer international shipping on selected products to Nepal. Shipping costs and delivery times may vary, depending on your location.
Unfortunately, no changes can be made once the order is placed. If your order is in the “Processing” stage, please cancel it and place a new order with the updated details.
We strive for quality, but if you receive a damaged or defective item, please contact our customer support within 48 hours of receiving the order. We’ll assist you with a replacement or refund.
Your return request may have been declined if the item you returned is used, damaged, or missing original tags. If the return request is declined, you won’t be eligible for a refund, and IndiDivas assumes no liability in this regard. For more details, please email us at care@indidivas.com
To determine your size, refer to our size guides available on each product page. These guides provide measurements and tips to help you choose the right size.
Sale items may have different return or exchange policies. Please review the product details and our Returns and Exchanges page for specific information regarding sale items.
We provide care instructions for our jewellery items in the product descriptions. Proper care can ensure the longevity and beauty of your jewellery.
You can reach our customer support team through our Contact Us page, where you’ll find options for email, phone, and WhatsApp. We’re here to help with any questions or concerns you may have.